Terms & Conditions

Thank you for visiting this site, we hope that you find it informative and easy to use.

MODEL NUMBERS
The model number lists are provided for your guidance only. We endeavour to keep them as accurate as possible but, because of continual modifications and changes to specifications, some parts may be different from the original. Please always compare the dimensions of the original part with the part you require on the website before ordering.

AVAILABILITY

The availability of items on our site are shown as either:

Available - This is in stock and will be dispatched within the time frame above.

Available (Special Order Item) - This item is available, but we will order it especially for you - which may take up to 2 weeks.  Therefore, it is important that you compare the part before ordering as it will be non-returnable.

Out of stock - Part is out of stock and currently not available to order.

DELIVERY

Delivery is by Royal Mail Tracked for most of our UK deliveries. Any orders placed before 4pm weekdays are dispatched the same day.  Any orders placed after 4pm Friday are dispatched the following Monday.
 

Postage options:
 

• Royal Mail Tracked 48 (£4.50) typically takes 2-3 working days from dispatch.
• Royal Mail Tracked 24 (£6.50) should be delivered next day however IS NOT guaranteed by Royal Mail.

Customers will receive an email advising them of their tracking number and updates as to the progress of their order through the Royal Mail postage system.

The tracking number can be used at www.royalmail.com/track-your-item

Deliveries may take longer to the following post code areas:- GY, HS, IM, JE, KW, PA, PH, and ZE.

Occasionally, we may get items sent direct from a supplier to you if we have stock issues and it is quicker to do so. In these cases, alternate couriers may be used.

If items are not in stock they will be sent by your chosen delivery option as soon as they are available.


CANCELLATION

You can cancel an order up to dispatch and will be given a full refund. Goods can be returned to us as long as we receive written confirmation (email or letter) of your intention to do so within 14 days of your receipt of the items. Returns must be in the original packaging and unused; in the case of heating elements this means that they have not been heated up and are, therefore, as new and suitable for resale. We recommend returning via a recorded method, so you have proof of delivery.

Cancellation and returns will be at the expense of the customer.

Please be aware that SPECIAL ORDER items are non returnable.


RETURNS

Please see details of our Cancellation Policy (above) for items that are no longer required. Please check goods on delivery and ensure that they have been supplied correctly. Please contact us within 14 days of receipt of the order to obtain a return number, which should be enclosed with the part on its return, no later than 30 days after the order date. Parts found to be faulty or incorrectly picked will be accepted for return provided they are as new and not modified or changed in any way. Please return using Royal Mail First Class Recorded post (as this is the amount of postage which is refundable by us).

If you suspect that an element we have supplied may be faulty, please contact us to obtain a returns number and then return it to us using the postage method listed above. We will then test the element and if it is found to be defective we will, of course, replace it. If, however, no fault is found and the part is OK, there will be an administration charge of £8 to cover the cost of testing the element and the return P & P.

Please return any items to us using similar cardboard packaging as to not damage the part. Any orders returned which have items that are not in a resaleable condition may incur a charge for replacing stock.

Parts marked SPECIAL ORDER ITEM are non returnable and care should be taken to avoid mistaken orders.


GUARANTEE

All parts supplied by us are subject to the manufacturer's or our supplier's guarantee. This usually relates to the product being supplied in working order and of merchantable quality but generally excludes any minimum working life after fitting. Element Replacement will, however, guarantee all supplied parts for six months provided the fitting criteria is adhered to and the parts have not been changed or modified. In the case of some fan oven and grill elements, this guarantee is extended to 12 months - see Product Information & Delivery.

Such parts must be returned to us with the original invoice number. Subject to the above criteria, it will be replaced as soon as possible after examination of the faulty part.

In the interest of customer safety, parts should only be fitted by a suitably qualified person with the machine disconnected from the mains supply.

If you have any queries please contact us and we will do our best to resolve them for you. Full contact details are on the shop.


Element Replacement Ltd,
56 Higher Rd,
Liverpool L25 0QQ
0151 448 1201



« Back