Element Replacement Terms and Conditions

Model Numbers

The model number lists on our site are provided for guidance only. We endeavour to keep them as accurate as possible, but due to continual modifications and changes to specifications, some parts may differ from the original.

⚠ Please always compare the dimensions of your original part with the part listed on the website before ordering.

Availability

Available

In stock — dispatched within the timeframe above.

Special Order

We'll order it especially for you. May take up to 2 weeks. Non-returnable — compare the part carefully before ordering.

Out of Stock

Currently unavailable to order.

Delivery

All UK deliveries are sent via Royal Mail Tracked. Orders placed before 4pm on weekdays for in-stock items are dispatched the same day. Orders placed after 4pm Friday are dispatched the following Monday.

Royal Mail Tracked 48

£4.50

Typically 2–3 working days from dispatch

Royal Mail Tracked 24

£6.50

Next day delivery — not guaranteed by Royal Mail

Royal Mail International Tracked

£8.50

Republic of Ireland only — typically 2–4 working days

Some larger items may be sent by an alternate courier on a service of similar speed to the option you selected.

You'll receive an email with your tracking number and progress updates. Track your order at royalmail.com/track-your-item.

⏱ Deliveries may take longer to postcode areas: GY, HS, IM, JE, KW, PA, PH, and ZE. If your item hasn't arrived within 5 working days, please contact us.

* Orders from the Republic of Ireland are not charged VAT at point of sale. VAT and any applicable import charges are payable at the point of importation.

Cancellation & Returns

You can cancel an order up to dispatch for a full refund.
If your item is already in transit, refuse delivery. Once received back by us, you'll be refunded the cost of the item less return postage costs.
Goods can be returned within 30 days of receipt, provided we receive confirmation of your intention to return within that window.
Returns must be unused and in original packaging. For heating elements, this means they have not been heated, show no signs of fitting, and are suitable for resale.

If you suspect a faulty element, return it to us for testing. Faulty or incorrectly picked parts receive a full refund or replacement. If no fault is found, an £8 administration charge applies to cover testing and return postage.

Items incorrectly ordered or no longer needed will be refunded for the cost of the part itself.

✕ Special Order items are non-returnable. Please ensure you compare dimensions carefully before ordering.

Guarantee

All parts are covered by the manufacturer's or supplier's guarantee, ensuring they are supplied in working order and of merchantable quality.

12

Month Guarantee

Fan oven elements, grill elements, Genuine, EGO & IRCA parts — provided fitting criteria is followed and parts have not been modified.

6

Month Guarantee

Budget parts — provided fitting criteria is followed and parts have not been changed or modified.

To claim under guarantee, return the part with your original invoice number. Subject to examination, a replacement will be arranged as soon as possible.

⚠ In the interest of customer safety, parts should only be fitted by a suitably qualified person with the appliance disconnected from the mains supply.

If you have any queries, please contact us and we will do our best to resolve them for you.

Address Element Replacement Ltd
56 Higher Road
Liverpool, L25 0QQ

Phone 0151 448 1201

Email sales@elerep.co.uk

Hours Monday – Friday
10am – 4pm

Terms & Conditions